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Families struggling with soaring bills are being urged to check if they could unlock extra cash support – after a fresh alert from energy watchdog Ofgem.
The regulator has highlighted the Government’s Household Support Fund, warning millions may be missing out on help that can cover essentials such as energy, food and water bills. In a social media post, Ofgem said: “You might be eligible for help from the government’s Household Support Fund… apply through your local council for financial support with essentials including utility bills.”
Lifeline fund still open – but many unaware
The scheme, first introduced during the pandemic, has been repeatedly extended and is now set to run until March 2027, with councils distributing funding to those most in need.
It is designed as a discretionary pot of money handed to local authorities, who decide how best to allocate support – meaning what you get depends on where you live.
Crucially, households do not always need to be on benefits to qualify, with help aimed broadly at anyone struggling to afford basic essentials.
Support can include:
- Cash grants or bank payments
- Supermarket or energy vouchers
- Direct help with gas, electricity or water bills
- Assistance with food, clothing and other essentials
How the Household Support Fund works
Under official Government guidance, the fund is paid to councils, who are best placed to identify vulnerable residents and deliver targeted support.
Ministers originally said the scheme would provide a “lifeline” for households unable to keep up with everyday costs, including utilities and food.
Each council sets:
- Its own eligibility rules
- Application process
- Type and level of support
That means payouts can vary widely – from tens of pounds in vouchers to payments worth hundreds of pounds in some areas.
Recent local schemes have offered support ranging from around £150 to £300 or more per household, depending on need and funding availability.
Key catch – you must apply locally
Unlike previous nationwide cost-of-living payments, this support is not automatic.
Instead, households must:
- Check their local council website
- Apply directly (in most cases)
- Provide evidence of financial hardship
Funding is also limited – and once a council’s allocation is spent, no further help may be available.
Warning over scams
Officials have also warned that the scheme is sometimes targeted by fraudsters. Councils stress they will not ask for bank details via unsolicited messages, and residents should only apply through official websites.
Ofgem’s intervention suggests that, despite the scale of support available, awareness remains low – leaving many families potentially missing out on vital help.
